Chef Paul Hage is Director of Culinary at Al Habtoor Group and oversees the running of 38 restaurants. So, when it comes to seamless service operations, he knows a thing or two…
Cook with passion
Always work from the heart. Give your guests what you want to eat. I tell my chefs: “Are you eating it the way you are preparing it? If not, throw it in the garbage and prepare it again.”
Learn from mistakes
Ten minutes before service for a big event, we found the salad we’d prepped in the freezer, instead of the chiller. It was frozen like rock. Fifteen minutes later, we had a new salad prepared. Accidents happen, how you deal with them is all about training and experience.
Working in the kitchen is tough. But when you teach a new technique, show a chef a trick, and share in learning how to use new equipment, this provides motivation. Always appreciate good work too; having an employee of the month is a good motivator.
Post-service post mortem
There’s no time in service to talk about minor mistakes. After service, shake hands, get coffee and talk about what happened during service. Chat, take notes, learn and improve.